Title: Field Service Technician I Location: Valencia JOB SUMMARY AND KEY AREAS OF RESPONSIBILITY Maintenance, installation, and repair of equipment within an assigned territory to ensure continuity of customer operations and high levels of customer satisfaction. Work outside the assigned area as needed to cover other technicians and during peak demand. Responsible for customer issues or incidents until resolved, ensuring customer satisfaction and compliance with Service Level Agreements (SLAs). Diagnose, repair, and replace components in equipment supported by NCR Voyix, including Point of Sale systems, self-service boxes, servers, and associated peripherals. Install new equipment or upgrade existing equipment as per the Declaration of Work (SOW). Assist in site preparation, including cable installation, equipment preparation, and testing; perform modular changes and necessary unit replacements. Complete required training and certification for working at height, e.g., ladders, platform lifts, and/or using portable power tools. Respond to all customer concerns or issues by resolving or escalating them appropriately. Build working relationships with customers and develop informal communication channels with the customer's account locally. Represent NCR Voyix positively to reflect the company's image and reputation. Perform periodic preventive maintenance on assigned products; diagnose problems, make repairs, and replace components or modules. Responsible for all NCR Voyix assets used in the provision of customer services (i.e., tools, software, vehicles, documentation, and intellectual property). Maintain an adequate inventory of parts, including their registration and tracking. Accurately report calls and activities, as well as track and report all expenses incurred in providing services. Capture detailed customer asset information and other data needed for billing or collection activities. May require long travel, transport, and lifting of items weighing up to 50 lbs. (25 kg); may involve bending, walking, standing, or sitting for long periods. Participate in the Shift Pattern for the operational area, which may include weekend and evening work as determined by Customer Coverage and SLA requirements. May be requested to participate in a night shift for 24 x 7 customer support, with additional compensation based on country guidelines. Work towards achieving established Key Performance Indicators (KPIs) to ensure high levels of customer satisfaction and safe operations. BASIC QUALIFICATIONS Driver's license required. High school diploma or equivalent in years of related experience. Basic computer skills, including navigating Windows OS and familiarity with the Microsoft Office suite. Experience in PC hardware maintenance and support; works well with minimal supervision; good problem-solving skills. Excellent interpersonal and customer relationship skills. High level of mechanical/electrical fitness; experience in maintenance of computer hardware (desktops, servers, peripherals), routers, networks, switches, hubs required. High level of personal integrity; support and promote teamwork and cooperative effort. Ability to work a flexible schedule, including nights, weekends, overtime, and emergency calls. JOB REQUIREMENTS Authorized to operate a motor vehicle in your jurisdiction and agree to periodic review of telemetry (GPS) data for risk analysis of driving behavior while performing work. IT WILL BE VALUED Associate's degree/certifications in a preferred technology field. Previous experience with NCR or similar equipment. Recognized qualification within the Electronics or IT domain preferred. Experience in maintenance or installation of POS terminals; proven experience in PC hardware can be considered if POS experience is limited. Degree in Occupational Risk Prevention (ORP), 20 or 60 hours. Tipo de puesto: Jornada completa
Sueldo: 22.000,00€-24.000,00€ al año
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