Técnico/a Mantenimiento Ascensores
Location: Barcelona
Time Type: Full Time
Posted On: Gisteren geplaatst
Job Requisition ID: R0642468
Responsibilities
Customer Relationship Management:
• Responsible for customer satisfaction through service quality and regular, proactive communication (arrival time for call outs, tasks performed, etc.).
• Responsible for accurate real-time reporting of performed work (at the equipment level) to ensure e-Optimum and customer reports are functioning.
• Maintain excellent relationships with customers, contacts, and end users present at the installation site by acting as an Ambassador.
• Responsible for the safety and performance of the equipment.
• Manage the work environment during service execution.
• Identify workplace risks and report them to the supervisor.
• Take immediate action at the workplace upon identifying a significant risk and apply the escalation procedure.
• Identify "unplanned" service repairs based on equipment needs, contact the on-site contact, obtain their approval if not covered by the contract, and execute the repairs.
Service Operations:
• Responsible for the safety of end users and the construction site.
• Ensure a safe working environment and safe work methods, executing tasks according to maintenance and safety regulations.
• Execute service visits (scheduled maintenance, call outs, and service repairs) respecting schedules, time constraints (call out), quality standards, assigned time, and processes.
• Efficiently plan workload in collaboration with the service department supervisor.
• Forward sales leads to the supervisor.
• Accurately and timely report work performed according to procedures.
• Submit schedules based on work execution.
• Manage available inventory (shelves, stock, inventory transfer, etc.), assess the need for spare parts, and request spare parts from the supervisor.
• Safely store service tools, the van, instruments, etc., and maintain them in good condition.
• Contribute to continuous improvement of products, methods, and safety by providing feedback to the PCM organization and supervisor.
Leadership / People Management:
• Regularly update the supervisor with all relevant information.
• Familiarize with all aspects of lift and similar technology and attend proposed training.
• May be asked by the supervisor to train and/or coach nominated individuals.
At KONE, we believe our employees are key to success. We take pride in the working conditions we offer, contributing to employee engagement and motivation. We have an open and informal culture where employees work together with respect for one another to achieve the best results. This helps us make KONE a 'great place to work'. We support personal growth and provide various opportunities to advance your career within KONE.
#J-18808-Ljbffr