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Curium is a world-class nuclear medicine solutions provider with over 100 years of combined industry experience. We are proud to service over 14 million patients worldwide each year and strive to provide best-in-class quality products and exceptional, reliable service.
Our diverse group of industry experts is unified under one strong and singular focus – to develop, manufacture and supply SPECT, PET, and therapeutic radiopharmaceuticals to customers around the globe. In fact, we have over 6,000 customers in over 70 countries world-wide.
At Curium, every single dose counts in helping doctors and patients diagnose and treat disease. That means every single employee counts toward meeting this unified objective to help each patient live "Life Forward". We have an amazing team that lives by our core values every single day – integrity, commitment, and collaboration. Come grow with us!
Summary of Position
Information Technology (IT) is considered the administrative part of the business and where centralized services needed to support the business operations are kept
Operational Technology (OT) is considered the manufacturing part of the business providing the applications and systems that support production of Curium products
The Technology Support role provides technical support to the PET EUR community primarily but not exclusively in Spainensuring the support is delivered round the core needs of the business and end-users in a high quality, professionally and in timely manner
Essential Functions
Ensure the Technology systems are operational & functional
Provide User support for incidents and tasks registered in Service Now or by phone, remotely and on site
Provide or engage wider IT Teams to provide 2nd and 3rd line Support
Liaise with wider Technology Teams to ensure centralized services including Networks, Infrastructure and Security, are delivered in a reliable, effective and efficient service
Ensure the services supporting Production systems are operational & functional, remote support, on site if necessary
Engage with local supplier and vendors for maintenance and support issues - documented and report SLA compliance
Perform maintenance and upgrades, backups, and troubleshoot issues in liaison with Business Users, Central Teams and vendors
Support Global Project Delivery in country
Configure, install, and support user devices including computers, printers and phones
Update IT Inventory for software, applications, hardware, licences
Provide SME and technical support as required
Provide support for in house developed software / applications where applicable
Provide applications administration and profiles creation where applicable
Compile/capture technical documentation
Provide support for Server and Network administration
Foster awareness to the Security Policy and requirements
Ensure clear and regular communication with management and colleagues
Provide technical input for Intake process and Project delivery including:
Implementation and configuration of devices
Capture technical documentation including operating systems & applications procedures
Support User Training
Support validation/qualification where appropriate
Assist the Release to Production of applications and systems
Support transition to Business as Usual technology support
Requirements
3+ years' experience working in as IT specialist or IT support
Practical use working with ITSM systems preferably ServiceNow
Proficient in troubleshooting and root-cause analysis of complex issues in managed IT environment
Experience of working with matrix teams and external vendors
Knowledge of network layouts, servers, switches, fire walls configurations and hardware/software specifications
Demonstrate strong sense of urgency handling critical issues with possible high business impact and allocating resources accordingly
Evident ability to involve and communicate effectively with necessary stakeholders, understand business requirements
Proven experience in managing IT support meeting predefined SLAs or KPIs
Support level knowledge of Microsoft OS, O365, Microsoft Teams, Mobile device management,
Advanced knowledge of end-user hardware (laptop, desktop, printers) troubleshooting and maintenance
Ability to communicate in English and Spanish
Ability to travel 20% in Spain and occasionally Europe
Availability to work outside of business hours where required
Disclaimer
Equal Opportunity Employer
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