Technical Writer - Ecommerce - Barcelona - HybridAbout us:About the role: The Technical Writer is part of a business technical writing team and a wider technical communications community. In this role, you will work alongside one or more development teams to provide all content related to the development, release, and use of products and features. This ranges from writing help instructions to writing UI text and messages, release notes, API and data feed reference material, and preparing any other documentation or content needed for usage and training. We're looking for someone who has strong technical writing experience and is a content enthusiast - who knows the impact well-written content can have.As a Technical Writer you will:Produce clear, easy-to-read, and consistent documentation and supporting content for end-user systems, apps, APIs, and data feeds.Write concise, usable UI text in accordance with the UI style guide, and ensure consistent attribute naming for technical features.Work closely with Product Managers, UX Designers, Developers, and other Technical Writers.Understand the needs of Training Managers responsible for training clients in the use of our software, to ensure help content supports and complements their efforts.Produce consistent screenshots and other visualizations or media when required, such as videos.Review and proofread other writers' work.Contribute to the working methods and processes of the wider Technical Communications team.What we're looking for:Proven technical writing experience for software, such as help instructions, user guides, release notes, and tutorials, according to accepted industry standards.Proven experience of writing for user interfaces, and the ability to demonstrate what makes effective UI writing and what doesn't.Ability to understand the different needs of different audiences, and to be able to adjust the approach accordingly.Impeccable written English, and the ability to write consistently and concisely in accordance with a style guide.The ability to write easy-to-read, fluent text in plain English, and the capability to organize content clearly.Proven experience of working directly with development teams.Proven ability to understand sometimes complex flows or technical information, and to be able to explain them clearly and simply to an end-user.Ability to work independently to tight deadlines, across multiple projects simultaneously.Bonus points if you also have experience in some or all of the following areas:Writing for internationalisation and working with software and content that is delivered in multiple languages.Using static site generators such as Jekyll, and writing in Markdown.Using Git or other version control systems.Working in an Agile environment.What do I get in return:Flexible working patterns.Wellbeing support through Apps such as Unmind and an Employee Assistance Programme.25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase).Pension scheme (various options available including employer contribution matching up to 7%).Private Medical Insurance.22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete).Cycle to Work Scheme.Opportunity to participate in Share save and Buy as You Earn share schemes.Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary).
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