WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAM We are seeking a Technical / UX Writer who will blend technical writing expertise with user experience writing to create clear, engaging, and user-friendly content for our digital products. This role will involve collaborating with cross-functional teams to ensure that our content not only meets technical standards but also enhances the overall user experience.
WHAT YOU'LL DO Content Development: Create and manage user documentation, including manuals, online help, and product specifications, while also crafting microcopy for user interfaces (e.g., buttons, error messages, tooltips) to guide users effectively through our products.
User Research: Conduct user research and usability testing to understand user needs and behaviors. Analyze findings to inform content strategies and improve user interactions.
Collaboration: Work closely with Subject Matter Experts (SMEs), UX designers, product managers, and developers to gather information and ensure content accuracy and relevance. Participate in design reviews to provide input on content placement and clarity.
Content Strategy: Develop content strategies that align with business goals while ensuring consistency in tone and voice across all platforms. Create style guides and maintain a library of content standards.
Project Management: Manage multiple projects simultaneously, ensuring timely delivery of documentation and content updates within project deadlines. Coordinate with stakeholders to establish key milestones for document reviews and approvals.
Feedback Implementation: Submit draft documents for review, assess feedback from key reviewers, and implement changes as necessary before publication. Continuously seek opportunities to iterate on existing content based on user feedback and analytics.
ABOUT YOUR SKILLS Bachelor's degree in Technical Communication, English, Information Technology, or a related discipline;
3+ years of experience in technical writing or UX writing, with a strong portfolio demonstrating your writing skills across various digital products;
Proficiency in using industry-standard tools for technical writing (e.g., MadCap Flare, Adobe FrameMaker) as well as design tools (e.g., Figma, Sketch).
Excellent writing, editing, and presentation skills; ability to convey complex information in simple terms;
Strong analytical skills to interpret user data and feedback effectively;
Ability to collaborate with diverse teams and manage stakeholder expectations;
Familiarity with Agile methodologies is a plus.
NICE-TO-HAVE Empathy towards users; ability to advocate for their needs throughout the product development process.
Interest in emerging technologies and trends in user assistance and design.
WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans.
Flex Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We've got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
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