Description
Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future?If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain!Your responsibilities and impact as a Technical Support Specialist for fintech Industry will be:Support B2B customers mainly over e-mail and chat, but also phoneConstantly brainstorm with your colleagues to improve the Customer ExperienceTroubleshooting, innovation, and change management are part of the daily businessControl and handle payment inquiries from sellers and buyers through various client platformsResponsible for Trustpilot reviews improving overall company NPS through excellent serviceFlagging and escalation of customer queries and coming up with suitable solutionsMapping and improving business processes to enhance customer journey and satisfaction
Requirements
Skills, qualifications, and interests you need to succeed in this role:Proficiency in the Dutch language at a native speaking level and a C1 level in the English languageCompetency in using computersExcellent communication skillsYou are proactive and solution-orientedYou are interested in working in an ambitious team
Offer
What's in it for you?Spanish classesGreat Friday evening drinksFitness bootcamps to stay fit and activeMindfulness classesWork at a tech startup where you can develop and there is room for your ideasImprove your professional skills: communication, innovation, and implementation of new technologyFree lunch and breakfast at the officeAn international working environment with 20+ nationalitiesYour Future Company:Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow.
Conocimientos:Customer Service, Chat Support, Dutch, English