About Us: HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel.
We drive growth for our clients and partners while removing friction from the end-to-end travel experience.
Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.
We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments.
This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.
HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets.
Job Summary As the Corporate IT Subject Matter Expert , you will be responsible for providing technical assistance with computer hardware and software to support user requirements in the company.
Job Responsibilities You will be the first contact with users who need technical assistance via the Jira ticketing system, phone, or email.
You will troubleshoot system and network problems, diagnosing and solving hardware or software issues raised from users.
You will be responding in a timely manner to users' issues and requests.
You will be following up with users to ensure full resolution of issues.
You will manage helpdesk tickets in a timely manner.
You will be performing hardware and software installations, configurations, and updates as needed.
You will assist with IT infrastructure projects and documentation of manuals, etc.
You will be controlling through inventory all IT assets, and maintaining records of computer assets.
You will implement Ad-hoc duties assigned by supervisor.
You will ensure policies, procedures and standards are in place and in compliance.
Required Skills and Experience Degree/Diploma in Computer Science / Engineering / Information Technology or similar Work experience as a Technical Support Specialist managing hardware and software issues, via ticketing system with SLA´s to be met.
Troubleshooting experience.
Strong analytical skills to study problems and identify solutions.
Strong communication skills.
Good command of English, able to communicate effectively in a multinational working environment.
Good team member, proactive with a positive attitude Ability to work in flexible hours and on call duties.
Good knowledge in Windows OS, Office 365 and basic networking would be an advantage.