Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future? If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain!
Your responsibilities and impact as a Technical Support Specialist for the fintech Industry will be: Support B2B customers mainly over e-mail and chat, but also phone. Constantly brainstorm with your colleagues to improve the Customer Experience. Troubleshooting, innovation, and change management as part of the daily business. Control and handle payment inquiries from sellers and buyers through various client platforms. Responsible for Trustpilot reviews and improving overall company NPS through excellent service. Flagging and escalation of customer queries and coming up with suitable solutions. Mapping and improving business processes to enhance customer journey and satisfaction. Skills, qualifications, and interests you need to succeed in this role: Proficiency in the Dutch language at a native speaking level and a C1 level in the English language. Competency in using computers. Excellent communication skills. You are proactive and solution-oriented. You are interested in working in an ambitious team. What's in it for you? Spanish classes. Great Friday evening drinks. Fitness bootcamps to stay fit and active. Mindfulness classes. Work at a tech startup where you can develop and there is room for your ideas. Improve your professional skills: communication, innovation, and implementation of new technology. Free lunch and breakfast at the office. An international working environment with 20+ nationalities. Your Future Company: Based in Valencia, a refreshing startup environment awaits you to push your professional career. This contact center is not outsourcing Customer Service Departments, but more co-scaling startups and support. You will benefit from its great atmosphere and chances to grow.
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