Technical Support Specialist (Dutch/Flemish Speaker)

Do you get satisfied from helping customers with technical issues? Do you have excellent listening and questioning skills? And do you have a problem-solving mentality?Then this job in sunny Valencia might be for you! Living in Valencia never gets boring, it's a green city with a lot of things to do and to see. It is a bicycle-friendly city, where getting around is really easy! Next to that, the cost of living is fairly low compared to many other Spanish cities.Your responsibilities and impact working as a Technical Support Specialist will be:

Taking care of inquiries and technical issues from patients and providing support via e-mail and phone calls
Maintaining and updating the patients' accounts
Observing the ongoing procedures to guarantee the compliance of set standards
Reporting and analysing patient and device information, dispatching replacement products and samples and catching up with patients according to departmental standards
Dealing with sensitive data
Ensuring high-quality service and client satisfaction

What's in it for you?

Type of contract: Indefinido
Full-time, Mon-Fri office hours
Training: 2-4 weeks followed by a practical period (Training and familiarization together will take 4 months)
Equipment provided
Growing opportunities within the company
Events with the team
Free Spanish lessons
Meal allowances possible
Constant training
International environment
Support from the company regarding NIE and SSN

Skills, qualifications and interests you need to succeed in this role:

A native level of Dutch and a good level of English
Having interest in technical support and troubleshooting
Being an attentive listener, comfortable and skilful at communicating with people
Being energetic, innovative and working proactively at a fast pace
Being able to handle sensitive data reliably

Your Future Company:This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Valencia.
Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.
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