Do you get satisfied from helping customers with technical issues? Do you have excellent listening and questioning skills? And do you have a problem-solving mentality?
Then this job in sunny Valencia might be for you! Living in Valencia never gets boring, it's a green city with a lot of things to do and to see. It is a bicycle-friendly city, where getting around is really easy! Next to that, the cost of living is fairly low compared to many other Spanish cities.
Your responsibilities and impact working as a Technical Support Specialist will be: Taking care of inquiries and technical issues from patients and providing support via e-mail and phone callsMaintaining and updating the patients' accountsObserving the ongoing procedures to guarantee the compliance of set standardsReporting and analyzing patient and device information, dispatching replacement products and samples, and catching up with patients according to departmental standardsDealing with sensitive dataEnsuring high-quality service and client's satisfaction What's in it for you? Type of contract: IndefiniteFull-time, Mon-Fri office hoursTraining: 2-4 weeks followed by a practical period (Training and familiarization together will take 4 months)Equipment providedGrowing opportunities within the companyEvents with the teamFree Spanish lessonsMeal allowances possibleConstant trainingInternational environmentSupport from the company regarding NIE and SSN Skills, qualifications, and interests you need to succeed in this role: A native level of Dutch and a good level of EnglishHaving an interest in technical support and troubleshootingBeing an attentive listener, comfortable, and skillful at communicating with peopleBeing energetic, innovative, and working proactively at a fast paceBeing able to handle sensitive data reliablyYour Future Company: This Belgian Business Process Outsourcing company is well-known for providing quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Valencia.
What should you expect from living in Valencia? A cosmopolitan city with a modern look and a rich historyColorful Fallas fiestas serving tradition and fun at the same timeSunny and warm weather that you will enjoy all year longA delicious gastronomic culture including famous paellaBeautiful surroundings of nature and beachesUp-and-coming start-up paradise
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