Your responsibilities and impact as a Technical Support Agent will be:Consulting for the purchase of music related productsAssistance for customers through telephone, email, and live chat channelsOffering expert technical support servicesGuiding users in utilizing their products, including software installation and device synchronizationDelivering efficient guidance and recommendations for purchasing productsSkills, qualifications, and interests you need to succeed in this role:A native level of French and a good level of EnglishEnthusiasm about music and softwareKnowledge of the value and impact that a good customer experience can createBeing an attentive listener, comfortable and skillful at communicating with peopleBeing energetic, innovative, and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Lisbon for an international career and life experienceHaving a valid Portuguese work permit (required)What's in it for you?Type of contract: yearly and renewableWorking hours: full-timeSalary conditions (*) – 2 options:Including free accommodation (shared flat, all bills included): 1040€ gross/month (based on level of experience)Excluding accommodation: 1240€ gross/monthFor international candidates:Reimbursement of your initial flightAirport pick upYearly two-way flight ticket back to your home country (within the EU)Help with paperwork, opening bank account, etc. upon your arrivalFree Portuguese lessons, cooking classes, sports activities, and social events organized by the companyReal career opportunities in different career pathsYour Future Company:Located in Porto, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
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