Your responsibilities and impact as a Technical Support Agent will be:Consulting for the purchase of music related products.Assistance for customers through telephone, email, and live chat channels.Offering expert technical support services.Guiding users in utilizing their products, including software installation and device synchronization.Delivering efficient guidance and recommendations for purchasing products.Skills, qualifications, and interests you need to succeed in this role:A native level of French and a good level of English.Enthusiasm about music and software.Knowledge of the value and impact that a good customer experience can create.Being an attentive listener, comfortable and skillful at communicating with people.Being energetic, innovative, and working proactively at a fast pace.Excitement about intercultural communication and the expatriate lifestyle.Living in or willing to relocate to Lisbon for an international career and life experience.Having a valid Portuguese work permit (required).What's in it for you?Type of contract: yearly and renewable.Working hours: full-time.Salary conditions (*) – 2 options:Including free accommodation (shared flat, all bills included): 1040€ gross/month (based on level of experience).Excluding accommodation: 1240€ gross/month.For international candidates:Reimbursement of your initial flight.Airport pick up.Yearly two-way flight ticket back to your home country (within the EU).Help with paperwork, opening bank account, etc. upon your arrival.Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.Real career opportunities in different career paths.Your Future Company:Located in Porto, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
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