Job DescriptionOur client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet.They are looking for a Technical Support Engineer for a home office-based position.Requirements: About 5 years' experience with customer-facing activities in an international environment in the mobile and Telco markets (working with telco providers)Knowledgeable in customer support processes, tooling, and troubleshootingKnowledge in networking: TCP / IP, switching, routing (Must)Experience with Linux / Unix based systems (Must)Experience with load balancers, VM environments, NFV and SDN (advantage)Self-learning and self-motivatedSolve problems independently and creativelyTeam player with the capability of working with international company teams remotelyExcellent communication skills in English (read and write)Participate in on-call duty rotationTravel up to 30%Responsibilities: The Technical Support Engineer is a key role in the Customer Success organization and is in charge of supporting and maintaining the company's systems and supporting technical services infrastructure.Responsible for managing the deployments of products, including installation, integration, configuration, and testing on customer's sites and remotely.Provide customer support and technical issue resolution within the agreed SLA, on-site and remotely.Manage and oversee all practical daily service tasks of solutions by responding quickly to malfunction-related calls, complaints, and queries, with responsibility for incident, problem, or change management at customer sites and remotely.Work independently to resolve time-critical production and deployment issues.Perform deployment tasks remotely and on customer sites.Responsible for all applications configuration according to site and customer requirements.Work according to methods, procedures, tools, and policies to ensure high-quality service is delivered to customers.#J-18808-Ljbffr