.Technical Support Engineer - GraduateThis role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive our continued success globally. You'll be part of our Graduate Program in HPE's Global NonStop Solution Centre (GNSC).The GNSC provides global, mission critical customers with a single point of contact for all hardware and software inquiries or service requests relating to HPE's NonStop platforms. The GNSC never closes, operating in 3 geographies under a follow-the-sun model, thereby creating a global virtual team that services over 3000 mission critical systems worldwide.Start Date: September 2025Location: Madrid (Las Rozas)/HybridWhat you'll do:Responding to and resolving support issues from a global mission critical customer base, specializing in NonStop systems technologies and solutions for Nonstop technology.Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement.Developing strategies and procedures to improve performance of customer environments.Performing root cause analysis and providing post incident reports.Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.What you'll need:Degree in Computer Science or related area of study.In addition to English and Spanish, experience with a second European language is desirable: preferably German, French or Italian.What we'd prefer you bring:Ability to always remain professional and courteous with customers.Exceptional communication and presentation skills in languages to be supported.A collaborative, solution-focused spirit and overall sense of urgency.The drive to seek out what's next and to deliver exceptional results.The desire to embrace new ideas and fresh thinking and seek out ideas different than your own.Experience as an active leader on campus who strives to make a positive impact on the world.Comfort with working in a hybrid (virtual and face-to-face) environment