Technical Support Engineer - Graduate
This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive our continued success globally. You'll be part of our Graduate Program in HPE's Global NonStop Solution Centre (GNSC).
The GNSC provides global, mission critical customers with a single point of contact for all hardware and software inquiries or service requests relating to HPE's NonStop platforms. The GNSC never closes, operating in 3 geographies under a follow-the-sun model, thereby creating a global virtual team that services over 3000 mission critical systems worldwide.
Start Date: September 2025
Location: Madrid (Las Rozas)/Hybrid
What you'll do:
Responding to and resolving support issues from a global mission critical customer base, specializing in NonStop systems technologies and solutions for Nonstop technology.
Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement.
Developing strategies and procedures to improve performance of customer environments.
Performing root cause analysis and providing post incident reports.
Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
What you'll need:
Degree in Computer Science or related area of study.
In addition to English and Spanish, experience with a second European language is desirable: preferably German, French or Italian.
What we'd prefer you bring:
Ability to always remain professional and courteous with customers.
Exceptional communication and presentation skills in languages to be supported.
A collaborative, solution-focused spirit and overall sense of urgency.
The drive to seek out what's next and to deliver exceptional results.
The desire to embrace new ideas and fresh thinking and seek out ideas different than your own.
Experience as an active leader on campus who strives to make a positive impact on the world.
Comfort with working in a hybrid (virtual and face-to-face) environment.
Knowledge or experience of: Programming languages: C, C++, Python, SQL and Java.
Unix, Linux.
Cloud computing.
What you can expect from us:
Initial extensive onboarding to support you with adjusting into the role.
Ongoing learning and development throughout the duration of the program.
Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience.
Competitive salary and great benefits.
Great work-life balance including hybrid working and Wellness Fridays initiative.
At HPE, we're:
Human Rights Campaign's 2023-2024 Corporate Equality Index.
Great Place to Work's Best Workplace for Parents 2023.
Fortune 100 Best Companies to Work For 2024.
Ethisphere World's Most Ethical Company 2024.
The Civic 50 Honoree.
JUST Jobs Leader 2024.
Forbes 2024 America's Best Employers For Diversity.
America's Most Just Companies 2024.
Fortune Best Workplaces in Texas 2024.
Bay Area's Best Places to Work 2024.
Additional Skills:
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX).
What We Can Offer You:
Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job: Engineering
Job Level: TCP_01
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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