Proud to have customers who rely on you? Our Technical Support Engineers are. As Technical Support Engineers, you'll be responsible for providing remote technical support and expertise to Customers, internal Customer Support teams, and Field Service teams. You will ensure that cases are actioned according to customer needs and deliver the agreed service at every touchpoint.
In this role, your main tasks will look a lot like this:
Troubleshooting production issues (machine breakdown, performance issues, etc.) at customers' sites or remotely.Keep in touch with and report to the customer about the technical problems, recommendations, and progress with the issue.Follow the global standardized guidelines for request handling covering prioritization, escalation, routing, response time, etc.Advise technical solutions against modification requests of customers.Identify and advise required standard and non-standard spare part packages as part of the request handling.Ensure high data discipline using Marel's service tools.Support local engineers technically on major installation projects.Train the customer and provide feedback results to your colleagues.Expected to travel up to 30 - 50% to customers' locations or other Marel offices for technical training.Who are we? Our mission is to transform the future of food by creating a world where quality food is produced sustainably and affordably. Being the world leaders in advanced food processing solutions, we're in the unique position to make it happen - but we need Technical Support Engineers with diverse perspectives and skills to help us get the most out of this opportunity.
What's in it for you? A few things are as rewarding as putting customers' minds at ease, and our Technical Support Engineers get to experience that every day. That said, coming home from work knowing you made a difference is just one of the great things you can experience at Marel. You can also expect:
Clear objectives and realistic demands.An environment of trust and respect.Access to a global network of specialists.Opportunities to build your knowledge.Space to explore, fail, and learn.Good salary and attractive benefits.What kind of a person are you? We encourage each of our 7,000+ employees to bring their unique selves to work and aim to make everyone feel recognized, valued, and free to explore their potential. We're committed to creating an inclusive culture and welcome new colleagues from all walks of life. What matters is that you:
Do your best to help us thrive, take ownership of your work, and stand behind your decisions.Never stop working on yourself and continue building your knowledge.Collaborate with others and remain open to new ideas.Have a background in mechatronic engineering (knowledge of mechanical and electrical engineering).Have ideally previous experience as a Field Service Engineer with strong mechatronic skills.Have at least 5 years of relevant working experience.Possess good command of the English language both written and verbally; Spanish is a plus.Have ideally experience in the Food Processing industry.Interested? We are conducting interviews on a rolling basis, so don't wait to let us know you are interested.
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