Kofax plc (LSE: KFX) is the leading provider of automation for document-driven business processes.
For more than 30 years, Kofax has been delivering award-winning solutions that enable organizations to optimize the flow of information by capturing, transforming, and exchanging critical business information in paper, fax, and electronic formats in a more accurate, timely, and cost-effective manner.
Thousands of customers have already realized rapid returns on investment through these solutions, including financial institutions, government agencies, outsourcing service providers, healthcare administration, and supply chain companies.
Kofax markets these solutions through its own customer service department and a global network of more than 1,000 authorized partners in more than 90 countries worldwide.
More than 1900 employees worldwide work daily on the success story of our company.
To amplify our Technical Support Team in EMEA we are looking for you as:
Senior Technical Support Engineer (M/F/d)Do you enjoy solving the most complex challenges as part of a team?
Do you have an analytical and technical understanding?
Are you excited when a product is used in a wide variety of IT systems?
Then keep on reading about this exciting position at Kofax!
Your tasks:Collaborate with the Product Development team as well as the Consulting Services team to deliver complete and comprehensive solutions to software and process enhancements.Communicate technical issues to various departments within Kofax, such as Product Management, Software Development, Sales, and Quality Assurance.Forward customer issues to the Sr. Support Engineer as required with a detailed description of the issues and guidance on how to analyze the issue.Recreate customer environments to determine root causes of errors.Test updates, upgrades, and hot fixes.Maintain and expand a knowledge database.Participate in regular support team meetings.Mentor and advise Associate Technical Support Engineers as well as other Technical Support Engineers.Required Skills:Required Skills and Knowledge:Expert in network troubleshooting skills in an enterprise environment.Experience with network software diagnostic tools, such as Wireshark and Fiddler.Familiarity with Windows diagnostic tools, such as Process Monitor and Event Viewer.Knowledge of and experience with Microsoft Office (Word, Excel, Visio, PowerPoint).Desired Skills and Knowledge:Mobile Device Support.VMWare.Microsoft IIS.SQL.Oracle.Windows Server Operating Systems.Load Balancing.Microsoft SharePoint.Proprietary Software Support.Required Experience:What makes you stand out:Bachelor's degree in computer science or equivalent degree/qualification.At least 3 to 5 years of professional experience in technical support.Very good written and spoken English; other languages are an advantage (German, French, Spanish).Strong service mentality, client orientation, and solution-oriented way of thinking.Excellent communication and interpersonal skills.Quick comprehension, flexibility, and ability to work under pressure.You will impress us if you:Already have experience with one of the following programs: Mobile Device Support, VMWare, Microsoft IIS, RPA, SQL, Oracle, Windows Server Operating Systems, Load Balancing, Microsoft, Proprietary Software Support.Are an expert in network troubleshooting.Are an expert in one or more programming languages such as: IOS Swift, Android Kotlin, VB & .Net, HTML, CSS, C# & C++.We offer:Flexible working schedule with fixed working hours without overtime and the opportunity to work from a home office.Access to the unlimited LinkedIn learning tool.Around 25 holidays days per year.Free fruit, coffee, tea, water, and soft drinks.An engaged and highly motivated international team.Diverse and multifaceted work with taking ownership and at the same time continuous ongoing training in the field of technical support.Why you should join us:The first steps with us include an appropriate induction phase and extensive on-the-job coaching.
We are therefore looking for a Technical Support Engineer (M/F/d) who is not afraid to take on responsibility and get things done, and who has the necessary eye for detail.
A good salary package and the other general conditions in our dynamic company will keep you smiling.
Furthermore, you have the option of further national and international development - so come and join us and become a part of our Kofax Family!
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