Technical Support Engineer - Fintech
Málaga Office - Hybrid: 4 days in the office, 1 day working from home
Ebury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally by eliminating boundaries related to more traditional.
Are you ready to be an Eburian?
We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.
What we offer:
Variety of meaningful and competitive benefits to meet your needs;
Competitive salary;
You'll have continuous professional growth thanks to our career progression framework with regular reviews;
Equity process through a performance bonus;
Allowance to take annually paid time off as well as during local public holidays;
Continued personal development through training and certification;
Being part of a diverse technology team that cares deeply about culture and best practices, and believes in agile principles;
Contribute to our technical design through our open and collaborative Request For Comments (RFC) process;
We are Open Source friendly, following Open Source principles in our internal projects and encouraging contributions to external projects;
What you will do:
Troubleshoot applications, services and infrastructure issues reported by end-users of the systems developed by our engineering teams.
Verify and document issues and bugs for accurate tracking and escalation.
Manage incidents, including communication with stakeholders and coordination with development teams.
Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
Partner with trusted vendors to resolve service events.
Work with software development engineers to enhance processes and conduct code reviews.
Work on a collaborative rotation (shifts) to cover support on different time zones.
Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues.
What we expect from you:
Experience providing Level 2 (L2) support in a tech-driven business environment.
Proficient problem-solving skills and strong technical troubleshooting abilities.
Software development experience, particularly with Python.
Familiarity with AWS and/or Google Cloud, and Linux administration is a plus.
A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners.
Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values.
English proficiency is required, while knowledge of Spanish or Portuguese is a bonus.
Additional valuable skills and knowledge include Salesforce Administration, Agile methodologies, Continuous Integration, Frontend Development (HTML, CSS, and JavaScript), PostgreSQL, and Observability.
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