Technical Support Engineer

Job responsibilitiesCustomer support:1.
Provide technical support to customers and answer product-related questions;2.
Quickly respond to customer needs through telephone, email, online chat and other channels;3.
Assist customers in solving technical problems in product installation and use.After-sales support:1.
Diagnose and analyze problems reported by customers;2.
Record and track problems to ensure that customer problems can be solved in a timely manner;3.
When necessary, work with the after-sales service team at the headquarters and provide solutions.Internal collaboration:1.
Work with RD, product and operation teams to promote fundamental solutions to technical problems;2.
Provide customer feedback to help improve product functions and user experience.3.
Provide technical training and exhibition support for customers or internal teams;4.
Continuously learn the latest technology and product knowledge to maintain the improvement of technical support capabilities.Job requirements1.
Excellent communication and expression skills;2.
Good teamwork awareness;3.
Ability to work efficiently under pressure and have the ability to solve problems.Experience requirements1.
1-3 years of experience in technical support or energy storage battery field is preferred;2.
Experience in customer service or technical training is preferred.PlusDriving license; Electrician certificate; Multi-language skills (English and Spanish).