Technical Support Engineer

Job responsibilities Customer support: 1.
Provide technical support to customers and answer product-related questions; 2.
Quickly respond to customer needs through telephone, email, online chat and other channels; 3.
Assist customers in solving technical problems in product installation and use.
After-sales support: 1.
Diagnose and analyze problems reported by customers; 2.
Record and track problems to ensure that customer problems can be solved in a timely manner; 3.
When necessary, work with the after-sales service team at the headquarters and provide solutions.
Internal collaboration: 1.
Work with R&D, product and operation teams to promote fundamental solutions to technical problems; 2.
Provide customer feedback to help improve product functions and user experience.
3.
Provide technical training and exhibition support for customers or internal teams; 4.
Continuously learn the latest technology and product knowledge to maintain the improvement of technical support capabilities.
Job requirements 1.
Excellent communication and expression skills; 2.
Good teamwork awareness; 3.
Ability to work efficiently under pressure and have the ability to solve problems.
Experience requirements 1.
1-3 years of experience in technical support or energy storage battery field is preferred; 2.
Experience in customer service or technical training is preferred.
Plus Driving license; Electrician certificate; Multi-language skills (English and Spanish).