Technical Support Engineer - Colombia

What does our company do?: GoldenRace is a global market leader for virtual sports betting. We are a growing team of motivated professionals from many backgrounds and disciplines, operating together in a positive and supportive environment to grow and excel as one of the most promising and rapidly expanding companies in the betting industry. Join us to help us build exciting virtual sports games. Your mission as our Technical Support Engineer Hero will be to: Resolve incidents raised by clients, including both integration and production issues. Diagnose and troubleshoot technical issues related to the proper functioning of Softquo products. Utilise the internal tools to escalate issues to the next level. Monitor potential issues using internal tools. Provide accurate and prompt feedback to customers in relation to their raised incidents. Ensure that established SLAs are being met. Escalate issues to other teams. Collaborate on the documentation of all technical knowledge. Your superpowers: Professional experience in a similar position. High English level. We'd truly marvel... Knowledge in JavaScript and SQL. Knowledge in ticketing tools. Additional languages such as German or French. Bonus pack! We offer: To ally yourself with the world's leading Virtual Sports company. Fully remote position. 4-day work week. In-company training programmes (English classes and tech training). Competitive salary. Great working environment. Private health insurance. Space for career development. Joining a global industry and a fun, dynamic and truly international team. Ready to don your cape? #J-18808-Ljbffr