We are seeking a highly motivated and skilled Technical Support Engineer to join our Cloud Protection Cybersecurity team. The successful candidate will be responsible for providing first-level support for one of our cloud protection cybersecurity global services. The ideal candidate must possess excellent verbal and written communication skills in English and have a passion for delivering exceptional customer service.What will your tasks be?Provide first-level technical support for the cloud protection cybersecurity service, which includes troubleshooting and resolving customer issues related to the serviceProvide timely and effective solutions to meet customer needsWork closely with customers and internal teams to ensure timely resolution of customer issuesCollaborate with the development team to identify and resolve technical issues in the serviceCreate and maintain technical documentation, such as user guides and knowledge base articlesProvide product feedback and suggestions for improvements to the service managerParticipate in customer meetings and conference calls to provide technical expertise and supportWhat are we expecting?Bachelor's degree in Computer Science or related field2+ years of experience in technical support or related fieldStrong technical background in cloud cybersecurityExperience with cloud computing technologies such as AWS or Azure Excellent verbal and written communication skills in EnglishAbility to work independently and as part of a teamExperience with ticketing systems, such as Jira or ServiceNowWhat would be nice to have?Understanding of network protocols and packet analysisExperience with cloud security solutions, such as CASB, cloud security posture management, and cloud workload protection platformsFamiliarity with compliance standards such ISO 27001Relevant technical certifications, such as CCNA, CompTIA Security+, Azure or AWS CertifiedWhat do we offer?Flexible schedule and hybrid work: adapt your workday according to your needs.Over 30 days of annual vacation to recharge energy and spend time with your loved ones.Continuous learning: access our learning platform with a wide variety of courses from partners like Coursera, GetAbstract, Harvard Business Review, and LinkedIn.Your effort will be rewarded comprehensively.Annual bonus based on results: enjoy an annual bonus linked to the company's performance.If you are passionate about cloud computing, cybersecurity, and delivering exceptional customer service, we encourage you to apply for this exciting opportunity. We offer competitive compensation packages, comprehensive benefits, and opportunities for career growth and development.Siemens is committed to equal opportunities for women and men, as well as diversity as a source of creativity and innovation. Having different types of talent and experience makes us more competitive and better able to respond successfully to the society's demands. That's why we value candidates who reflect the diversity we enjoy in our company.#LI-DL #LI-Hybrid
#J-18808-Ljbffr
