.OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft's commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues.This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.This role is flexible in that you can work up to 100% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.QualificationsRequired Qualifications:Candidate must have hands-on Customer Support or Technical Consulting or Software Development experience or equivalent.Application development & debugging experience with one or more languages or frameworks: Java, Node, Python, PHP, .NET Core, ASP.NET, WordPress, Joomla, and Drupal.Understanding of programming concepts such as call stacks, threading, synchronization, performance-related concepts, and debugging.Excellent problem-solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause, and develop solutions.Preferred Qualifications:Troubleshooting Experience in one of the following: Windows IIS, Linux, Container, Azure Web Apps, Customer Docker Images.Deep experience with Open-Source Web technologies such as Linux, NGINX, Apache, Java, Node, Python, PHP, and Ruby.Troubleshooting skills in Network or Active Directory Authentication.Familiarity with packet sniffers: Fiddler, Network Monitor, or Wireshark
