.Technical Support Coordinator (Spain & Italy) Apply locations Italy > Rome: Via Giorgio Ribotta 9 Time type: Full time Posted on: Posted 2 Days Ago Time left to apply: End Date: February 20, 2025 (30+ days left to apply) JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To: Career development with an international company where you can grow the career you dream of. A company named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Position: Technical Support Coordinator (Spain & Italy) Department: AV Capital Equipment Service EMEA HQ Reporting relationship: Regional Service Leader Essential job Responsibilities: Responsible for the front and back office administrative and logistical support for the Capital Equipment Service Team. The team is responsible for installation, upgrading, repair and preventive maintenance of all capital equipment part of Abbott's product portfolio in compliance with Abbott Business code of conduct, Regulatory and Quality policies and procedures. Provides Tier 1 Technical Support for the company's capital equipment systems to customers and internal staff by opening a case for each technical support request, providing Level 1 support, qualifying the case, closing follow-up on open cases until resolving and escalating to the tier 2 team when required. Efficiently and effectively partners with field services personnel in matters requiring on-site service including parts order requests. Instructs local customer service and service dispatch on parts requirements and field service needs. This support is primarily remote, but it may be necessary to visit the client with one engineer to maintain technical knowledge (approximately once or twice a quarter). Knowledge & Skills: Required competencies: A minimum of four years of progressively more responsible business administrative experience is required and 2 or more years of experience in working with medical systems is preferred. Previous experience in scheduling tasks and people using any kind of scheduling software is desired. Requires a demonstrated knowledge of the practices and procedures of the function, company products, policies, and programs. Educational requirements: Bachelor's Degree in a technical field or equivalent experience (emphasis on electrical or hardware engineering preferred). Alternatively, a bachelor's degree in Business Administration or equivalent with proven technical experience can be used