Who are we? Deliverect is in hyper-growth! As a global SaaS Unicorn, our mission is to be the backbone of on-demand food, with over 200 million orders completed, operating globally. We simplify online order management to help restaurants, cloud kitchens, and food chains around the world become faster, smarter, and more connected, so they can serve even more delicious food to their customers. With real-time insights, they can manage inventory, track revenue growth, automatically update stock, adjust menus globally, and spot new opportunities across platforms with ease.
Who do we work with? The most popular and up-and-coming food delivery platforms around the globe, along with your local takeaway restaurants and stores! We also partner with Point Of Sale (POS) Software providers, ensuring we work together in the FoodTech space to deliver a market-leading product.
Our People Located in our hubs across Europe, North America, South America, Australia, and the Middle East, we are growing rapidly. We are ambitious, take ownership, and celebrate success with the entire team. Because we have a deep level of respect for each other, there is always room to learn and develop.
How you will contribute to our mission? Our Technical Support Agent helps our existing customers optimize our product, resolving any issues in the point of sale (POS) so that it continues to connect to partners like Deliveroo, Takeaway, UberEats, etc. With your help, our customers can resolve issues quickly so they can deliver for their customers, and our internal customer support teams can communicate technical issues with you for resolution. You will be the technical support between customers externally and a point of contact for customer support teams internally.
In this role you will: Solve the challenges customers are facing as fast as possibleEfficiently identify the cause of any issuesBe solution-minded; troubleshooting and resolving technical issuesCollaborate with the onboarding and development teams to optimize the customer experienceIn short, you solve customer technical problems proactively and communicate to our internal teams so we can make things easier for customers and partners.Skills you'll need: You can speak English, Spanish, as well as Italian fluentlyMinimum 2 years'+ experience in a customer supporting role supporting technical products or SaaS or similarYou are able to deal with high volumes of questions coming from customers and partnersYou are customer-oriented and can keep calm during stressful situationsYou can work independently and know how to prioritize and problem solveYou are interested in the digital world (software/mobile) and have the ability to work cross-functionally in a fast-paced startup environmentDemonstrable experience in tech support or customer careAble to be on-site in our office at least 3-4 days per week (with some flexibility for working remotely)Hours of work: Working between 7am-9pm on a regular basis Monday-Friday, and weekends on a rotating schedule, holidays depending on business needs.What we offer: Fast-growing SaaS scale-up recently awarded Unicorn statusPlenty of scope to develop and take ownershipCompetitive salaryRange of benefitsWe want to support everyone. We offer flexibility around working hours, locations, and office daysDiverse international team; regular company and team eventsTransparency and visibility including a weekly company sprint on vision, strategy, roadmap, and progressConstantly innovating product with weekly releases, constant new features, and incremental optimizationsAn early position in a scaling international scale-up with strong growth plansBe a part of solving some of the biggest challenges facing the global food tech marketEqual Opportunities
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