Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone and embrace unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. Join us and contribute to a vibrant and innovative culture!
Our Client Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly environment.
As a Technical Support Agent, you will handle tech queries over email and chat and strive for first-contact resolution.
What you will be doing? Understand and respond to client's requests (by email and chat) Analyse the client's situation to reply to them quickly and efficiently Identify technical incidents, apprehend them, and provide an appropriate solution Offer adequate solutions with a positive approach Organise product returns and follow up on exchanges and repairs Requirements What skills & experience you will bring to us? A fluent level of Italian (spoken and written) A high level of English You are very well organised and have excellent interpersonal skills You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range You know how to work within a team, you are easy-going You adjust quickly to new environments, and you can follow procedures and deal with deadlines Benefits Start date: End of August / Early September Contract: Temporary (9-month contract with 1-month probation period) Full Time: 39 hours/week Working days/Hours: Monday to Friday, from 9 am to 6 pm Salary: € gross per year Bonus: Performance Related Bonus up to €150 gross per month Holidays: 24 calendar days Paid bank holidays + 1 extra day in lieu Hybrid: 3 to 4 days at the office Training: 4 weeks of full-time training based at the office Office location: Barcelona (La Sagrera) Other Benefits: Best-in-class people engagement activities and programs Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment Employee Assistance Program - Free, confidential, and impartial guidance and support Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation Option to sign-up for Discounted Private Health Insurance Ready to Make a Difference? Showcase your talent. Share your CV highlighting achievements and responsibilities. Be you. No need for photos, age, marital status, or gender.
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