.Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone and embrace unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. Join us and contribute to a vibrant and innovative culture!Our Client Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly environment.As a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.We Care.Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We're Curious.Proactive approach to problem-solving and a "can do" attitude.We Achieve Together.Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.What you will be doing?Understand and respond to client's requests (by email and chat).Analyse the client's situation to reply to them quickly and efficiently.Identify technical incidents, apprehend them, and provide an appropriate solution.Offer adequate solutions with a positive approach.Organise product returns and follow up on exchanges and repairs.RequirementsWhat skills & experience you will bring to us?A fluent level of Italian (spoken and written).A high level of English.You are very well organised and have excellent interpersonal skills.You can put yourself in our customers' shoes, analyse their problems, and offer them individual solutions.Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range.You know how to work within a team, you are easy-going.You adjust quickly to new environments, and you can follow procedures and deal with deadlines.BenefitsWhat do we offer?Start date: ASAP.Contract: Temporary (until the end of June with 1-month probation period).Full time: 39 hours/week.Working days/Hours: Monday to Friday from 9 am to 6 pm.Salary: € gross per year.Performance bonus: Monthly bonus up to €150 per month based on KPIs.Holidays: 2 accrued days per month / 24 calendar holidays per year + Paid bank holidays + 1 extra day in lieu.Hybrid: 3 to 4 days per week at the office.Training: 4 weeks of office based full-time training.Office location: Barcelona (La Sagrera).Other Benefits: Best-in-class people engagement activities and programs, ongoing training and development, Employee Assistance Program, Employee Benefits Club.Option to sign-up for Discounted Private Health Insurance