Technical Support Advisor With German

Position: Technical Support Advisor with German
Location: Barcelona, Spain (on-site)
Work model: on-site
Employment type: Full-time.

DUTIES AND RESPONSIBILITIES: Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portalProvide support to clients employees in the operation of user systems and peripheral devicesPerform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the clients ITSM system including their categorization and prioritization of IT issues and requestsBe accessible and provide a first resolution rate by using internal knowledge databasesCooperate with clients 2nd level service organizations and external service providers. REQUIREMENTS: Have a proficient or bilingual level of German and advanced EnglishExperience in 1st or 2nd level IT support, ideally in a large company environmentHave good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and softwareHave an analytical approach to complex issuesHave experience in ITSM ticket systems (ideally in ServiceNow)Knowledge of processes according to ITIL V4 good to haveHave high customer and service orientation and high sense of responsibilityHave a reliable and systematic way of workingAre willing to learn and develop technical and soft skillsHave high motivation and willingness to work in a global team. OFFER: Excellent remuneration package based on experience, skills and performanceFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesDynamic and creative team with a positive and friendly atmosphereGuidance and tools to reach your full potentialWork schedule: Monday to Friday from 11 AM - 07 PM (39 hours a week)
Office in the centre of BarcelonaIndefinido contract To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2 Gross 22,000 EUR - 22,000 EUR'+ € 2400 perf. bonus€500 reimbursed after month 1 / sign on bonus also available for those who can join 15/4