In Collaboration, we are excited to partner with a renowned multinational technology BPO company in hiring a German-speaking Technical Support Advisor in Barcelona. If you're passionate about IT, enjoy problem-solving, and are motivated to help users succeed, this role in sunny Barcelona might be the perfect next step in your career Position : Technical Support Advisor Location : Barcelona, Spain (On-site) Employment Type : Full-time What You'll Do: Deliver 1st-Level IT Support : Provide exceptional support to client employees via phone, email, chat, or self-service portal, ensuring their systems run smoothly. Resolve Technical Issues : Troubleshoot user systems and peripherals, diagnosing problems with both software and hardware via phone and remote access. Monitor Manage Requests : Use the client's ITSM system to categorize, prioritize, and track IT issues and requests, ensuring efficient resolution. Knowledge Utilization : Access internal knowledge databases to quickly find solutions and improve the first-contact resolution rate. Collaborate for Success : Work closely with the client's 2nd-level support teams and external service providers to ensure issues are escalated and resolved as needed. What You Bring: Language Skills : Proficient to bilingual level of German, with advanced English skills. IT Support Experience : Previous 1st or 2nd level IT support experience, ideally within a large corporate environment. Technical Knowledge : Familiarity with Windows 10, Office 365, MS Teams, and general troubleshooting of hardware and software. Analytical Skills : Ability to approach complex issues logically and analytically. ITSM Experience : Hands-on experience with ITSM systems (ServiceNow preferred) and understanding of ITIL V4 processes is a plus. Customer Orientation : Strong sense of responsibility and customer service, with a commitment to supporting user needs effectively. Global Team Player : High motivation to work and develop within a collaborative, global team environment. What's in It for You: Competitive Salary : Based on your skills, experience, and performance. Comprehensive Training : Paid training to get you fully prepared for the role and familiar with the company. Career Growth : Access to career development programs, specialized courses, and language classes. Vibrant Workplace : Join a dynamic and creative team in a positive, friendly atmosphere. Supportive Environment : Tools, resources, and mentorship to reach your full potential. Flexible Schedule : Work Monday to Sunday, 09:00 - 18:00 (39 hours per week). Prime Location : Work in the heart of Barcelona, surrounded by culture, beaches, and endless opportunities. Ready to advance your career in a supportive, innovative environment while enjoying all that Barcelona has to offer? Apply now to join a team that values your skills and growth TechnicalSupportAdvisor GermanSpeaking Barcelona