David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a German-speaking Technical Support Advisor in Barcelona.Position: Technical Support Advisor with GermanLocation: Barcelona, Spain (on-site)Work model: on-siteEmployment type: Full-time. DUTIES AND RESPONSIBILITIES:
Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal
Provide support to client's employees in the operation of user systems and peripheral devices
Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client's ITSM system including their categorization and prioritization of IT issues and requests
Be accessible and provide a first resolution rate by using internal knowledge databases
Cooperate with client's 2nd level service organizations and external service providers.
REQUIREMENTS:
Have a proficient or bilingual level of German and advanced English
Experience in 1st or 2nd level IT support, ideally in a large company environment
Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software
Have an analytical approach to complex issues
Have experience in ITSM ticket systems (ideally in ServiceNow)
Knowledge of processes according to ITIL V4 good to have
Have high customer and service orientation and high sense of responsibility
Have a reliable and systematic way of working
Are willing to learn and develop technical and soft skills
Have high motivation and willingness to work in a global team.
OFFER:
Excellent remuneration package based on experience, skills and performance
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Dynamic and creative team with a positive and friendly atmosphere
Guidance and tools to reach your full potential
Work schedule: Monday to Friday from 11 AM - 07 PM (39 hours a week)
Office in the centre of Barcelona
Indefinido contract