Customer Service and Support
Location: Barcelona, Spain
Job Title: Technical Support Advisor (English-speaking) - On-site
Job Description
Experience the power of a game-changing career. Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Technical Support Advisor in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role
As a Technical Support Advisor on our team, you will:
Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems.Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products.Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed.Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs').Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.Clarify customer requirements; probe for understanding.Prepare complete and accurate work including appropriately notating accounts as required.Participate in activities designed to improve customer satisfaction and business performance.Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:
Have a proficient or bilingual level of English.Associate's Degree in related technical discipline with six years of related technical experience preferred.Achieve and maintain recognized and applicable technical certification(s).Relevant technical expertise related to program (i.e.)
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