Your responsibilities and impact as a Technical Support Advisor:
In this position, you will be responsible for ensuring excellent customer service to the German market, creating exceptional value and solving any issues to deliver a consistent quality of service.
The main responsibilities involve:
Manage effectively all incoming queries in a customer service environment in regards to technical issues (trouble-shooting)Respond to incoming calls and emails from enterprise clientsGather information from customers, ensure resolutions of queriesMaintain client relationships through product support over the phoneProvide high-quality serviceRecord all required data elements in CRM to provide a good follow-up and qualitative supportSkills, qualifications and interests you need to succeed in this role: You have the following language skills: native level of German + fluency in EnglishYou preferably have a previous experience of min.
6 months in Technical SupportYou have an interest in and willingness to learn and are tech-savvyYou have very good communication skills – both written and oralYou have the ability to operate in high-pressure situationsYou are a team player, enthusiastic and a self-starterYou have analytic and problem-solving skillsYou are Customer and Quality orientedValid Portuguese work permit or EU citizenship requiredWhat's in it for you? Long-term opportunityWorking hours in rotative shifts depending on the projectA package in line with the market: 1100€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months)If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 6 months of accommodation in shared flat provided by the company (rental fee to pay)Opportunity to be part of a challenging and fast-paced environmentPossibility to collaborate with some of the biggest brands in the industryA multicultural and international environmentFully paid training, professional development and career evolutionYour Future Company
Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50,000 employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world's most progressive brands.
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