Technical Support Advisor (German-speaking) - Tech Industry Location: Barcelona
Posted: 2024-02-05
Job Description: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding the client's products and/or services.
Are you looking for a career change with a forward-thinking global organization? Join our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
What You Will Do: Support some of the clients' products/services including wifi, laptops, and wearables through email, phone, and chat channels. Maintain client relationships through product support and troubleshooting. Respond to incoming calls, email, and inquiries from end users. Manage effectively all incoming incidents in a customer service environment and through a ticketing tool. Gather information from customers and advise on Google policies. Qualifications: Proficient or bilingual level of German, and advanced level of English. Familiarity/aptitude with networks (Proxy Settings, Routers, Internet Modems, Ethernet), Android Operating Systems, and Online Apps. Proficient PC skills. Team player and quick learner. Excellent communication skills (ability to communicate technical issues in non-technical terms). Preferred Qualifications: Six months or more experience in a front-line technical customer service role. Associate degree preferred or equivalent job experience. Familiarity with ticketing systems is preferred but not necessary. If you feel you don't check every box, we encourage you to apply anyway.
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