Experience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Technical Support Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.What you will do in this roleProvide expert support to remotely resolve hardware and/or software technical issues and application problems for our customers.Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely.Keep customers informed of the status of their case.Document case history and interactions with customer using SW (CRM) to ensure proper handover to field, product/case history tracking and reporting.Contribute to maintain the Knowledge Management System (KMS) sharing the knowledge with the rest of the organization.Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement.Assist Field Service Engineers during onsite troubleshooting in case of need.Your qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:A native or proficient level in German and advanced level of English.Strong technical background with bachelor's degree in Science/Engineering - preferably Mechanical, Industrial or Electrical Engineering - or equivalent.Can work collaboratively in an ethnically, linguistically, and culturally diverse environment.Excellent organizational skills; able to prioritize work in accordance.It will be a plus if you have:Experience in a customer facing role (onsite support, remote support or similar).Experience in Graphics Arts products and related technologies.Ability to follow and read electrical / electronic diagrams.Experience in Additive Manufacturing technology, 3D Modeling Software - Magics (Materialise) and NetFabb (Autodesk) and/or 3D printing workflows.What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full time 39 hours/week permanent contract: Monday to Sunday, from 09.00 to 18.00.Salary: Starting from 20.000 euros gross/year up to 26.000 euros gross/year in bonus.Great location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs and specialized courses.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal opportunity employer.We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
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