Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Technical Support Advisor in Malaga (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role
As a Technical Support Advisor on our team, you will:
In a correct, customer-friendly, and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email
Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions
Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems
Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered
Keep up to date with all new developments in the technical area, networks, and consumer electronics relating to the position
Your qualifications
Concentrix is a great match if you:
Have a proficient or bilingual level of French and advanced level of English
Have completed ICT training
Have knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
Have a good understanding of the MS Office environment is essential
Are service-oriented, accurate, analytical, communicative, and have good telephone etiquette
It will be a plus if you have:
A strong technical affinity, experience in a technical field
Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment
If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time 39 hours/week permanent contract: Monday to Friday 09:00 to 18:00 - Salary 20,000 euros gross/year + up to 1,800 euros gross/year in bonus
Central location in Malaga
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their 'employer of choice.'
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally.
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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