.Experience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Technical Support Advisor in Malaga (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.What you will do in this roleIn a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or emailIdentify and analyze the technical issue of the customer by good listening and asking clear and concise questionsProvide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systemsPer customer contact gather and document all relevant information into the system to ensure a high level of service is deliveredKeep up to date with all new developments in the technical area, networks and consumer electronics relating to the positionYour qualificationsWebhelp is a great match if you:Have a proficient or bilingual level of French and advanced level of EnglishHave a completed ICT trainingHave knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)Have a good understanding of the MS Office environmentAre service orientated, accurate, analytical, communicative and have a good telephone etiquetteIt will be a plus if you have:A strong technical affinity, experience in technical fieldExperience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environmentIf you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time 39 hours/week permanent contract: Monday to Friday 09:00 to 18:00 - Salary 20,000 euros gross/year + up to 1800 euros gross/year in bonusCentral location in MalagaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Webhelp their "employer of choice."Webhelp is an equal opportunity employer.We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment
