Technical Support Advisor (French-Speaking) - On-Site - Audiovisual Entertainment

Technical Support Advisor (French-speaking) - On-site - Audiovisual entertainment Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Technical Support Advisor in Malaga (on-site) , you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
What you will do in this role
As a Technical Support Advisor on our team, you will:
In a correct, customer-friendly and efficient manner, answer and/or solve complex technical questions or problems posed by customers via telephone or email.
Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
Gather and document all relevant information into the system per customer contact to ensure a high level of service is delivered.
Keep up to date with all new developments in the technical area, networks, and consumer electronics relating to the position.
Concentrix is a great match if you:
Have a proficient or bilingual level of French and advanced level of English.
Have completed ICT training.
Have knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.).
Have a good understanding of the MS Office environment.
Are service-oriented, accurate, analytical, communicative, and have good telephone etiquette.
It will be a plus if you have:
A strong technical affinity, experience in the technical field.
Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environments.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time 39 hours/week permanent contract: Monday to Friday 09:00 to 18:00 - Salary 20,000 euros gross/year + up to 1,800 euros gross/year in bonus.
Central location in Malaga.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs, specialized courses, and language classes.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer.
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

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