Job Description Summary: As Technical Service & Customer Care Specialist, you will be a nexus between business and technical services regarding damaged equipment and the related administrative tasks.
Job Description: We are the makers of possible.
BD is one of the largest global medical technology companies in the world.
Advancing the world of health is our Purpose, and it's no small feat.
It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us? A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture.
You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do.
We welcome people with the imagination and drive to help us reinvent the future of health.
At BD, you'll discover a culture in which you can learn, grow and thrive.
And find satisfaction in doing your part to make the world a better place.
About the role: As Technical Service & Customer Care Specialist, you will be a nexus between business and technical services regarding damaged equipment and the related administrative tasks.
Main responsibilities will include: Coordinate all service-related activities such as work orders management, field service support, and service contract management via the designated service management system.Accurately process service requests including initial assessment of a potential product complaint.Update customer information and product data as required along End to End Technical Service Process.Provide timely and accurate information to Sales Reps regarding the status of their product and/or product information requests.Support lifecycle initiatives, recalls, and field actions.Assist Service & Repair Leadership in compiling service metrics for designated service teams.Assist local customers, distributors, and contract service providers with parts orders by coordinating with local and regional Supply Chain and Purchasing staff.Control the process of shipping and return of our products from customer to our Local Warehouse.Coordinate returns and deliveries to customers with the different logistics operators.Guarantee the correct traceability of the products. About you: Previous experience in customer service or related roles.Proficient in the use of a personal computer with intermediate level of keyboard skills, SAP
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