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Position: Junior Technical Service Specialist - MELILLA Primary Objective of Position The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.
Major Accountabilities Provide first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
Schedule and perform planned maintenance (PM) activities
Assist with instrument installations and deinstallations
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.
Education Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
Background Proven track record in a similar position supported by management and customer references. (1 year of experience) Successful engagement with customers, specifically lab staff.
Technical expert for product line responsibility
Strong communication skills
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal
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