Technical Service Expert | (Oe-475)

Perfiles Desarrollo (IT)
Long-term contract
Barcelona, Spain
Full-time
Competitive salary
¿Dónde trabajarás?
- Our client is a visionary company in the Martech born from the merger of two companies, and ready to transform customer marketing in depth with a unique SaaS platform.
- Over 250 employees, and offices in Europe and MENA.
- A customer portfolio of over 500 brands, from midmarket companies to large corporations in 4 key industries (retail e-commerce, telco, banking insurance).
¿Qué harás?
- As a Technical Service Expert, your main mission will be to monitor data pipelines of 100+ clients to ensure the data quality provided to our predictive platform, as well as investigating client facing issues in a fast-paced environment. You will also act as a point of escalation for technical troubleshooting in our Software suites (CDP, Marketing automation, Loyalty, Mobile Wallet) in the standard SLA of the company.
Responsabilities and main activities: Monitor alerts from our data pipelines on a daily basis and run level 1 and 2 investigations.Communicate with customers to discuss issues and provide a corrective plan or escalate with data engineers.Investigate customer facing issues in real time, from exchanging with the customer to providing technical solutions and workarounds.¿A quién buscamos?
- Master's degree in Engineering or related technical field.
- 3+ years in Technical Service department.
- Interpersonal oral and written communication skills, both in French and English.
¿Qué ofrecemos?
- Permanent Contract.
- Hybrid role based in Barcelona.
- Healthcare, restaurant ticket.
- 37 days of holidays.
¿Necesitas + info?
Magalí López - +34 915 90 04 31 ext. 215

#J-18808-Ljbffr