Work Schedule: Standard (Mon-Fri)Environmental Conditions: OfficeWhat will you do?Collaborate across functions within the organization to optimize instrument performance and ensure the success of our customers.Work closely with Applications Support and Field Service Engineers to prioritize activities and ensure a successful outcome.Represent the company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.Manage service requests and administrative responsibilities.Act within our general policies, business processes and procedures (PPP) and local procedures and rules.Customer relationship management, written documentation of service activities, and effective interaction and communication with internal personnel, manufacturing, and sales.Contribute to achieve specific Global Service Support (GSS) related targets as defined for revenue, profit, service order volume, etc.Responsibilities include:Direct technical/hardware support assistance for customers.Focus on remote resolution and dispatch avoidance.Prioritize customer experience and allegiance.Support continuous improvement projects as requested.Other duties as assigned.What are the requirements for the role?Education:B.S.
(or equivalent experience) or higher in science/engineering or a related field.Experience:Proven ability to diagnose and resolve problems on electronic and mechanical instrumentation in a scientific laboratory environment, with a focus on remote resolution.Application experience with Flow Cytometry.Excellent analytical, interpersonal, and communication skills, with the ability to explain complex technical issues in a clear and concise manner.Proficiency in both verbal and written communication in English, as well as a good command of French or German.Basic software skills and computer literacy.Thermo Fisher Scientific is a world-class company that values performance, quality, and innovation.
With our commitment to RD and our global reach, we provide our employees with the resources and opportunities to make significant contributions to the world.
Join us today and start your story with Thermo Fisher Scientific.
#J-18808-Ljbffr
