Job Description Summary
The Technical Sales Manager will work closely with Sales Managers in the regions, Global Key Account Managers, Marketing and R&D functions to better penetrate key customers, build on Elementis' brand image, and drive new sales opportunities and long-term success.
This role is pivotal in ensuring our customers receive unparalleled technical support, driving product excellence and customer satisfaction.
Job Description Responsibilities
1.
You deliver and lead technical expertise in the entire EMEA region: driving the team to achieve business objectives and fast-track the creation of new business opportunities across all tiers.
2.
You lead customer projects by collaborating with technology, marketing and sales: resolve and troubleshoot technical issues related to product formulation and manufacturing.
Develop and enhance technical relationships with current and new customers.
Understand customer's strategic direction as well as their "pains & gains" and introduce the Elementis value proposition to better support their plans.
3.
You drive and identify product innovation, ensuring market needs, customer expectations and regulatory standards in collaboration with R&D and marketing teams.
Lead and/or participate in (multifunctional) projects for Personal Care.
4.
You design and develop comprehensive training programs for both internal teams and customers, ensuring clear communication of Elementis' products value proposition.
5.
You identify and line-up new business opportunities in line with the business strategy; align internal technical expertise with customer needs to drive new project development and support the execution of sales and marketing initiatives.
Job Competencies Technical expertise: In-depth knowledge of product formulation in the personal care sector.
Understanding of industry-specific regulatory requirements and compliance standards.
Leadership: Ability to influence and guide cross-functional teams.
Strategic thinking and vision to align technical efforts with company goals.
Mentorship capabilities to support the development of team members.
Collaboration and teamwork: Ability to work effectively with cross-functional teams, including R&D, marketing and sales.
Collaborative approach to problem-solving and project execution.
Customer focus: Ability to provide technical support and resolve customer issues.
Commitment to ensuring customer satisfaction through high-quality products and services.
Project management: Ability to manage multiple projects simultaneously.
Strong organizational and time management skills.
Innovation and continuous improvement: Commitment to continuous improvement and staying updated on industry trends and emerging technologies.
Business acumen: Understanding of the commercial aspects of product development.
Ability to align technical initiatives with business objectives.
Strategic mindset to contribute to the company's overall success.
Technical Knowledge and Skills
In-depth knowledge of formulation chemistry in the personal care industry.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving skills.
Ability to work independently and collaboratively in a cross-functional environment.
Detail-oriented with a commitment to quality and continuous improvement.
Position Requirements Education: Bachelor's Degree or Master's degree in Chemistry, Chemical Engineering, Cosmetic Science or related field.
Experience: Minimum of 10 years of experience in the personal care industry.
IT Skills: Advanced computer software capabilities like MS Office.
Language Skills: Fluent in English, any other European language is a plus, i.e., French, Spanish, German or Italian.
Working arrangements: Home office based.
Traveling required: up to 50%.
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