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As an expert in Radiology workflows, you will assist with deployments of Dedalus RIS products. This will include assisting new geographies in becoming stand-alone. Analysis of a customer's existing workflow, assisting in the Change Management to a new solution, Project Management Pre, During, Post implementation and Application support to the end customers. Training of Regional PM, Application, Delivery and Support staff. Liaise with the customer, Local Teams and Global Product Management and R+D to ensure continuous product stability and improvement.
Responsibilities:Conduct, document and present workflow analysis on current and new workflows.Conduct user acceptance testing prior to go lives.Provide appropriate go-live support.Engage with RandD and product management on implemented solutions including providing customer feedback.Provide documentation and advice on best practices.Plan, schedule and deliver training to all concerned stakeholders, administrators, Radiographers, Radiologists and support personnel both on and off-site.Support the "Train the Trainer" activities of the key users.Conduct and document site visit reports.Provide feedback on your project activities to accountable parties.Skills:A master's, bachelor's or equivalent degree with a strong academic performance.Minimum 2 years experience as Clinical Application Specialist and/or radiographer, or system administrator.Knowledge of workflow within a hospital/clinical environment or experience within the healthcare sector is a plus.PACS / RIS System experience is a plus.Strong interpersonal skills and customer service focus.Excellent training and presentation abilities.Fluency in English (verbal and written).Positive attitude, proactive, self-starter, both action and results oriented.Well-developed analytical, diagnostic and problem resolution skills.A strong team player, maintaining a high level of quality in a challenging environment.Continuous learning orientation; keeping aware of new and emerging technologies.Technical aptitude mixed with a solid clinical hospital background.Willingness to travel and work out of hours if required.Strong communication skills, troubleshooting skills and able to self-direct.
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