Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
What you'll do
Lead Premium Engagement program
Support or execute analysis of customer situation / requirements, including business requirements, program / project, IT, transformational, architecture, development, infrastructure, and operational topics
Support or execute engagement planning of Premium Engagement services to customer situation / requirements, solutions, create a value proposition, secure customer alignment, including working with the account team, expert engagement engineer, solution or industry experts, partners, executive sponsors, or delivery support teams
Support engagement quality and execution of Premium Engagement services, including governance, top issue / escalation management, executive reporting & presentations, resource staffing, contract management, and services delivery
Execute engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops
Understand Customer requirements
Co-ordinate delivery activities
What you bring
Strong SAP business and technical solution architecture expertise.
8+ years of experience with SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.
Experience with SAP HANA, S / 4 HANA, or SAP Business Technology Platform preferred.
SAP project management, value management, and quality management practices
Experience leading design, implementation, and change management projects
Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience
Experience working with c-levels, senior leaders, influencers, and believed advisors
Strong facilitation, negotiation, and de-escalation skills
Bachelor or Master's Degree : Science, Tech, Engineering, Math, Economics or Business Management.
Strong English Proficiency
Strong Spanish Proficiency
Meet your team
SAP Technical Quality Manager is a key member of the Customer Success organization and works with customers with Premium Engagement contracts and is responsible for the overall delivery of contracted services.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities.
If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : ******
Requisition ID : 395894
Work Area : Consulting and Professional Services
Expected Travel : 0 - 30%
Career Status : Professional
Employment Type : Regular Full Time
Additional Locations :
LI-Hybrid.
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