.Technical Quality ManagerMadridMadrid, Madrid Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.What you'll doAs the TQM, you will:Lead Premium Engagement programSupport or execute analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topicsSupport or execute engagement planning of Premium Engagement services to customer situation/requirements, solutions, create a value proposition, secure customer alignment, including working with the account team, expert engagement engineer, solution or industry experts, partners, executive sponsors, or delivery support teamsSupport engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, contract management, and services deliveryExecute engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshopsUnderstand Customer requirementsWhat you bringStrong SAP business and technical solution architecture expertise.8+ years of experience with SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.Experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred.SAP project management, value management, and quality management practicesExperience leading design, implementation, and change management projectsPre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experienceExperience working with c-levels, senior leaders, influencers, and believed advisorsStrong facilitation, negotiation, and de-escalation skillsBachelor or Master's Degree: Science, Tech, Engineering, Math, Economics or Business Management.Meet your teamSAP Technical Quality Manager is a key member of the Customer Success organization and works with customers with Premium Engagement contracts and is responsible for the overall delivery of contracted services
