.We are looking for a (Technical) Project Manager to join our Clarivate team.
This is an amazing opportunity to work in ExLibris (part of Clarivate), a leading global provider of cloud-based SaaS solutions that enable institutions and their individual users to create, manage, and share knowledge.
The work in Professional Services offers the opportunity for international experiences in an interesting and exciting position in the IT industry for the Higher Education market, with wide-ranging responsibilities and challenging tasks in a multi-cultural and multi-lingual environment.The (Technical) Project Manager will join the team responsible for helping customers in EMEA to implement Ex Libris products in the Higher Education market and provide additional professional services.About You - experience, education, skills, and accomplishments: Proficiency in written and spoken Spanish & English is essential.At least XX years' experience in project management in international software implementation projects, using methods such as PMI, Prince 2.Experience in Higher Education and Academic markets.Knowledge of web-based information systems and technical implementation tasks.Proven skills with Microsoft Office products, particularly Microsoft Project.Bachelor's degree or higher in related field or equivalent combination of education and experience.It would be great if you also have:Experience in consulting services and training.Excellent organizational, presentation and communication skills (verbal and written).PMP or Prince II certification.Willingness to travel.Additional European languages, especially East-European languages.What will you be doing in this role?
Lead software implementation projects - planning and steering multiple projects and ensuring the delivery in time, scope, quality, and budget.Coordinate all implementation tasks and other project work with the customer and within Ex Libris, part of Clarivate, including extensive cooperation with other teams, e.G., Cloud Services, Data Migration Team, Support, Sales, and Product Management.Fully manage customer communication, relationship, and expectations throughout the project life-cycle.Review and contribute to implementation tools and documents used internally and by customers; stay up to date on industry standards for Project Management and contribute to the development and improvement of Ex Libris standard practices.Provide implementation consultancy to customers for a selection of products; interpret and understand customer requirements and workflows and translate them into Ex Libris solutions.Analyze and troubleshoot customer issues and requests, providing first line support to customers during the implementation cycle.Occasional support in Pre-Sales activities