.Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionWHO WE AREAt Roche, we are passionate about transforming patients' lives, and we are bold in both decision and action - we believe that good business means a better world. That is why we come to work every single day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.JOB SUMMARYThe Technical Product Manager (TPM) will be part of the Global Customer Support (GCS) organization and focused on the solutions that Roche Information Solutions (RIS) is developing for the Clinical and Patient Insights area.The TPM serves as a subject matter expert for service requirements through all phases of the product life cycle including the structuring of framework service concepts during product development. Also represents GCS and the service and support community in all aspects of development, including product launch, implementation, and on-going support. This responsibility extends to co-management of key projects and project reporting and escalation of service concerns to the GCS Functional Lead and Department Leader.MAIN TASKSDrive business results and customer valueBe accountable as GCS Project Leader for the GCS deliverables in a new product development project and upgrades & updates.Be accountable as the GCS Technical Product Manager for the entire RIS Clinical and Patient Insights Product Life Cycle from a support & service perspective (E2E: from product development to on-market).Be accountable as the Squad Lead for the delivery of the product squads towards the Clinical and Patient Insights Customer Areas' priorities.Contribute & Prioritize the GCS Network's key objectives and ensure alignment thereof with the Customer Area's business strategy OKRs/ Outcome based Planning.Contribute to a long term vision of support & training for the product with its Squads and resource request planning.Own service requirements and harmonize them across the RIS product portfolio in collaboration with the other GCS RIS networks/TPMs.Continuous monitoring of the support of the product line throughout the life cycle.Act as key interface for local affiliates, regions, the global service organization and customers with respect to addressing and resolving their concerns regarding respective solutions/products
