Your responsibilities and impact as a Technical Support Agent will be: Being a mentor and presenting product/service information to the customers.
Providing the best possible answers and solutions to questions and concerns from customers in the way you are most confident: over the phone, via e-mail or social media.
Delivering calm and resourceful troubleshooting for customer queries regarding their experience.
Being in contact with other departments and redirecting related cases and issues to responsible departments.
Ensuring and participating in the success of your department.
Is customer service a new field that you want to gain expertise in and achieve your career goals? The good news is that this company is recruiting based on soft skills, regardless of your field of studies – they will train you in every aspect of the job.
What's in it for you? Type of contract: one year or 6 months contract.
Working hours: full-time or part-time options on rotating shifts (depending on the project).
Salary conditions (*) – 2 options: Including free accommodation (shared flat, all bills included): 950€ - 1.000€ gross/month (based on level of experience).
Excluding accommodation: 1.300 - 1.400€ gross/month (based on level of experience).
For international candidates:
Reimbursement of your initial flight expenses.
Airport pick up.
Yearly two-way flight ticket back to your home country (within the EU).
Help in paperwork, opening a bank account, etc. upon your arrival.
Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company.
Real career opportunities in different career paths.
Skills, qualifications, and interests you need to succeed in this role: The company is recruiting on soft skills, regardless of your field of studies – they will train you in every aspect of the job. Are you customer service oriented, have good communication skills, are pro-active, and a team player? Then they might have an opportunity for you to join them!
You are fluent in German and have a good command of English.
You are motivated, reliable, and committed to your work.
Customer service and quality are part of you.
You have a drive for excellence and professionalism.
You have excellent communication skills.
You are a real team player and willing to work with many other nationalities.
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team, including talents from more than 80 nationalities all over the world? Because they are looking for you!
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