14090
Summary / Role Purpose Join the Ansys Customer Excellence team to drive customer adoption of Ansys solutions to achieve business success. Using your advanced engineering & extensive product knowledge, you will be part of a passionate, dynamic team that lead customer learning and development (L&D) program to incubate, develop and transform Ansys userbase and continue grow their digital engineering competencies.
You will also work with digital content developers and editors within ACE teams to bridge field L&D knowledge and feedback to guide our content portfolio and training platform development.
This is an exciting opportunity to advance your technical knowledge & soft skills further while broadening the appeal of engineering simulation and Ansys products to a global market.
Key Duties and Responsibilities
As a senior technical learning architect you will globally Serves as an experienced L&D expert who is focused on executing and accomplishing L&D field missions.Work with account teams, scope, build and manage customer specific learning programs.Promote Ansys Customer L&D offering during customer engagements.Support the creation of industry and application specific learning paths and programs to drive adoption of the Ansys solutions and tools.Work with various ACE teams, facilitate customer training delivery, assist capacity planning.Provide L&D data insights to field teams to support account planning and execution.Provide feedback and directional guidelines to technical content developers and editors to ensure a holistic training experience for the users and topic coverage.Participate in team activities to influence and understand overall Ansys customer L&D strategy. Represent and drive the strategy in cross functional projects and forums outside of the team.Contribute to strategic projects as needed by the team, including but not limited to learning platform development & maintenance, learning methodology development, improving customer experience and satisfaction.Minimum Education / Certification Requirements and Experience
Required education background : Mechanical / Chemical / Aerospace / Electrical / Optical / Fluid Dynamics Engineering or related field in digital engineering.Required education and years of professional experience in an engineering software environment : BS+5, MS+3, or PhDDemonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packagesDeep technical understanding and domain expertise in several simulation related subject matters or industries.Advanced skills in learning methodology and a great interest in teaching and coachingExceptional soft skills in : Presenting technical content; Communication and collaboration; Project management; Leading by example.Fluent in writing and speaking English.Business oriented and customer focused mindset.Preferred Qualifications and Skills Preferred education and years of professional experience in an engineering software environment : BS+8, MS+6, PhD+33+ years of experience in customer facing technical activities such as technical support, training or consultancy services using CAE solutions.Demonstrated ability to conduct planning, communicating, executing, and fulfilling complex customer service programs.Teaching experience in previous career or at school is a plus or higher education in teaching.Together as One Ansys, we are powering innovation that drives human advancement.
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on : America's Most Loved Workplaces, Gold Stevie Award Winner, America's Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, ).
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys.
Upon hire, no fee will be owed to the agency, person, or entity.
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