Technical IT Account Manager page is loaded Technical IT Account Manager Apply locations Madrid Bad Homburg Erding Nice time type Full time posted on Posted 17 Days Ago job requisition id R19699 Job Title
Technical IT Account Manager Summary of the role: The IT Account Manager is to be responsible to build and maintain business and commercial relationship with a set of internal stakeholders, for the success of the platform and services delivered. She/he will act as trusted advisor and advocate, will follow-up new demands, delivery, budget and manage communication and engagement with stakeholders. She/he will anticipate escalations, improve quality, have a clear view on the cost and keep trustful relationship.
She/he will support our commercial units to engage with their end customers or prospects.
In this role you will: Manage the relationship with a set of internal stakeholder portfolio (Business Units, Engineering, Central function, …) promoting on value, service delivered and demand management.Manage and optimize the budget dedicated for the delivery of IT services for stakeholders.Provide regular visibility to leadership of stakeholder (status/escalation/budget/expectations). Establish and execute governance with the stakeholders as appropriate, with the right level of visibility.Help to coordinate development efforts between the Business and Platform Engineering Units related to:
- Enhanced reporting for internal agreements and management visibility.
- Enhancements of IT services offerings relating to the products of the Business Unit.Act as the primary point of contact for escalations from the Business towards Platform Engineering.Identify and take accountability of service supply problems.Define and manage marketing strategy (communication…) to the account she/he is in charge of. Delivery & Reporting Mobilize line organization to assure delivery of commitments in line with stakeholders (BU) expectations.Escalate internally major issues impacting the delivery of the serviceProvide reports and status updates according to the customer agreement or as requiredProvide efficient and professional relationship and account management for the assigned customer portfolio.Service definition, measurement and reporting, demand management definition and reporting, together with Controlling and Engineering Portfolio Strategy. Onboarding and implementation Support the stakeholder in its demand for new services/platform components: definition of the demand, follow-up within Platform Engineering delivery units and validation of the quality of the answer.Follow-up delivery, anticipate escalation and ensure scope/time/cost are align with original expectations. Stakeholder Satisfaction Define and support the overall stakeholder satisfaction for Platform Engineering. Maintain stakeholder satisfaction survey for its stakeholder portfolio and identify area of improvements and action plan. Business opportunities Support the assessing and definition of opportunity for Amadeus and the building of business case for the development of the product or service, on request of the Business Unit.Support the promotion and the drive of new IT infrastructure products opportunities from idea to implementation.Consult the Business Unit on Service Delivery and options to drive efficiency and cost optimization.Support the building of IT infrastructure business revenue for specific products. Marketing Support the definition and execution of the most effective and efficient way for go to market strategy to promote Platform deliverables.Support and Coordinate communication to stakeholders.When necessary, support stakeholders in their commercial communication. About the ideal candidate: Couple of years' experience in Account Management (ideally in technical AM)Fluent EnglishVery good communication skillsDeep knowledge in IT (Service Delivery, DTS)Knowledge about tools for planning demand management is a plus Working at Amadeus, you will find: A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. A flexible working model - We want our employees to do their best work, wherever and however it works best for them. A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. #LI-EMEA
Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.
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